Kenia Milena Rosendo Duque

Kenia Milena Rosendo Duque has held various positions in the past eight years. In 2012, they worked as an Analyst of Project and User Management at Telecomunicaciones Movilnet, where they were responsible for taking requirements and analyzing user needs, evaluating and managing solution alternatives, and monitoring the implementation of user requests and requirements. In 2016, they worked as an Analyst of Customer Service Back Office at Teleperformance Argentina, where they managed post-sales of various brands of appliances, complying with quality processes in the provision of services, generating management reports and activity reports, and resolving customer inquiries, complaints and requests. In 2017, they worked as a Customer Experience Analyst at J&S Electronics, where they planned and implemented action plans and proposals to improve customer experience, generating added value, and generating management reports and activity reports. In 2019, they worked as an Account Success Manager at Destacame, where they were responsible for managing commercial information, managing relationships with major accounts, designing strategic plans for business improvements, and managing new projects and commercial proposals. Additionally, in 2019, they worked as an independent professional, where they provided academic support in various secondary school subjects, advised on the formulation and evaluation of degree projects, and managed socio-economic micro-projects incorporating quality models.

Kenia Milena Rosendo Duque obtained a Licenciatura in Econom\u00eda Social from Universidad Nacional Experimental Polit\u00e9cnica de la Fuerza Armada Bolivariana between 2004 and 2009. Kenia Milena then completed a Diplomatura in Gerencia P\u00fablica from Universidad Nacional Experimental Polit\u00e9cnica de la Fuerza Armada (UNEFA) between 2010 and 2011. In 2018, they began a Carrera de Gesti\u00f3n de Proyectos in Sistemas de informaci\u00f3n de gesti\u00f3n, general at EducacionIT, which they completed in 2019. In 2014, they obtained a certification in Calidad de Atenci\u00f3n y Servicio al Cliente. CANTV from CANTV Telecomunicaciones.