Caitlyn S.

Caitlyn S. is a Human Resources Coordinator at the Detroit Zoological Society since October 2023, bringing valuable experience from The Henry Ford, where Caitlyn held the role of Guest Services Supervisor from March 2017 to October 2023. In this supervisory position, Caitlyn led a team of over 25 associates to effectively serve more than one million guests each year, overseeing daily operations, staff training, and the resolution of guest issues. Prior experience as a Guest Services Associate involved assisting guests with navigating the extensive historical site, selling tickets and memberships, and fostering positive guest experiences. Caitlyn holds a Bachelor of Science degree in Communication from Eastern Michigan University, obtained in 2020.