Customer Success Manager

About us:

DEUNA, a rapidly growing SaaS startup, is revolutionizing the e-commerce landscape in LATAM by solving the most pressing challenges faced by businesses today:customer conversion, payment acceptance, and fraud prevention with a single integration.

With a recently announced $30M USD Series A funding, we operate in 5 LATAM countries and are on the lookout for exceptional talent to join our team and continue driving our success.

Visit https://www.deuna.com/ to learn more about us!

We seek a dynamic and customer-centric professional to join our team as a Customer Success Executive. In this role, you will be responsible for ensuring the overall satisfaction and proactive retention of our valued customers. As a CSE, you will play a pivotal role in building and maintaining long-term client relationships, becoming a trusted advisor to our customers.

Responsibilities:

-Customer Engagement and Retention: Proactively engage with customers to understand their core business and product usage. Implement strategies to enhance customer satisfaction and promote long-term retention.

-Client Training and Onboarding: Ensure effective and efficient onboarding of new customers, providing them with the necessary training and resources. Collaborate with internal teams to develop comprehensive training programs tailored to customer needs.

-Product Knowledge and Education: Maintain a deep understanding of our solutions and products. Educate customers on the most relevant features and functionalities aligning with their business needs.

-Trusted Advisor: Build strong, trust-based relationships with clients, positioning yourself as a reliable and knowledgeable advisor. Anticipate customer needs and provide proactive guidance on how our solutions can address their challenges.

-Voice of the Customer: Act as the primary point of contact for customer issues, feedback, and escalations. Advocate for customers internally, ensuring their concerns are addressed promptly and effectively.

-Product Feedback and Enhancement: Collect and relay customer feedback to internal teams for continuous product improvement. Collaborate with cross-functional teams to provide insights on how to serve our customers better.

Qualifications: -Bachelor’s degree in Business Administration, Marketing, or a related field. -Proven 5+ experience in customer success, account management, or a similar client-facing role. -Understanding of the payment industry and the ability to align product features with customer needs. -Excellent communication and interpersonal skills. -Proactive problem-solving ability and a customer-centric mindset. -Must speak Spanish, English.