John Hynds

Director of Customer Success at Device Authority

John Hynds has extensive work experience in various leadership roles within the technology industry. John is currently working as the Director of Customer Success at Device Authority, a position they have held since June 2023. Prior to this, they served as the Director of Pre-Sales Engineering North America at the same company from May 2022 to June 2023.

Before joining Device Authority, John worked at RS2 Technologies as a Regional Sales Manager from April 2021 to May 2022. In this role, they were responsible for developing the sales channel in the Northwest region by recruiting and maintaining dealer partnerships. John also drove new sales by reaching out to consultants and key end-users.

John's previous experience includes working as a Sr Business Technology Consultant at Cerium Networks from October 2020 to January 2021. John also held multiple roles at Poly, including Director of Architecture and Engineering Solution Architects from an unknown start date to May 2020, Director of Solutions, Polycom Assured Design & Technical Marketing Engineers from an unknown start date to an unknown end date between 2014 and 2017, Director, Technical Marketing Engineers, Technical Sales from an unknown start date to an unknown end date between 2011 and 2014, and Manager, Solution Architects, Technical Sales from an unknown start date to an unknown end date between 2007 and 2011. At Poly, they provided leadership, managed global teams, and developed customer solutions for unified communications solutions.

Prior to Poly, John worked at Avaya as a Solutions Architect in Unified Communications (UC) Sales and Leadership from an unknown start date to an unknown end date between 2005 and 2007. In this role, they oversaw technical sales related to UCaaS, developed UC integrations, and provided training to sales and sales engineering teams.

Before entering the technology industry, John owned and served as the CEO of LoCarb Outlet Retail Store from February 2002 to February 2004. John managed the store and led all corporate functions, achieving significant sales growth.

John's early career involved working as the Chief Technology Officer/Chief Network Architect at ClearStream Communications from an unknown start date to an unknown end date between 2001 and 2002. John played a key role in creating a data/telecom network across the US and presented solutions to various government organizations.

Overall, John Hynds has demonstrated strong leadership skills and a diverse range of experiences in customer success, pre-sales engineering, sales management, consulting, and architecture and engineering. John has a track record of driving sales, managing teams, and developing customer solutions in the technology industry.

John Hynds has a diverse education history. In 2020, they enrolled in the Acton School of Business, where they pursued a Master of Business Administration (MBA) with a focus on Leadership & Entrepreneurship. John is currently completing their degree at this institution.

Prior to this, John attended Griffin College, where they obtained a degree in Computer Science & Robotics. The duration of their enrollment at Griffin College is unknown.

In addition to their formal education, John has obtained various certifications. In 2016, they acquired Adult and Pediatric First Aid/CPR/AED and Bloodborne Pathogens certification from Red Cross Blood Services. In 2009, they earned a Level 1 Certification from CrossFit, Inc. Furthermore, John holds an undisclosed Secret Security Clearance, which they obtained during their time in the United States Marine Corps. The specific dates of when they obtained this clearance are not available.

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