Rahul Arvikar

Rahul Arvikar has a diverse work experience spanning several industries and roles. Rahul currently works at Dgraph Labs as a Customer Success professional, where they focus on ensuring customer satisfaction and providing support for Dgraph Cloud and open-source products. Rahul collaborates with various teams to address bugs, regressions, and new features.

Prior to their current role, Rahul worked at Crossover for Work as a Senior Product Support Architect, serving as the main point of escalation for multiple products. Rahul worked closely with engineering and QA teams to analyze and reproduce software defects and feature requests.

Rahul also co-founded a Geoinformatics startup called Winkel Technologies Pvt. Ltd. in which they played a key role as a Founding Director. Rahul conceptualized solutions in various fields and drove the engineering vision, focusing on compliance, security, and core architecture.

During their tenure at Dell EMC, Rahul worked as a Senior Advisor and Global SME, handling the resolution of technical escalations for EMC's data deduplication products. Rahul was responsible for resolving escalations from L2 TSEs in different regions.

At Symantec Software India Private Ltd, Rahul worked as a Tier 4 Product Support Analyst, providing enterprise support for the Symantec Backup Exec suite. Rahul gained vast experience working with a diverse customer base and delivering exceptional customer experiences.

Overall, Rahul Arvikar has a strong background in customer success, product support, technical escalation, and co-founding a startup.

Rahul Arvikar completed their Bachelor of Engineering (BE) degree in Electrical, Electronics and Communications Engineering from Progressive Education Society's Modern College of Engineering. Rahul attended this institution from 2001 to 2005.