Giuliano Leonardi

Giuliano Leonardi, MBA, has extensive experience in operational leadership and service quality management within DHL, where since January 2005, roles have included VP, Head of Service Quality / Customer Operations Americas, and Senior Director, Head of Global Operational Reporting & Service Improvement. Responsibilities encompass leading a nine-member team focused on global service improvement initiatives, driving analytical support for operational enhancements, and managing key Reference Management Systems to bolster competitive positioning. Previous positions include Operations Director's Executive in support of the EVP of Network Operations Europe and Project Portfolio Expert, where project prioritization and execution recommendations were made to senior management. Prior experience includes serving as a Senior Business Analyst at Alenia/Finmeccanica and an internship at Telecom Italia. Educational qualifications include an MBA from SDA Bocconi and a BA in Economics and Business Administration from Luiss Guido Carli University.