Ugo Grahek is a seasoned professional in account management and client experience, currently serving as a Senior Account Manager at Diabolocom since December 2020. Ugo has a proven track record in enhancing client satisfaction and retention, coordinating multidisciplinary teams, and identifying client needs to drive business opportunities. Previous experience includes a role as Consultant Experience Client at Colorado Groupe, where Ugo focused on digital solutions and customer journey optimization, and Project Manager Officer at Safran, overseeing continuous improvement projects. Ugo's educational background spans multiple institutions, including SKEMA Business School, where Ugo is pursuing a Master's in Programme and Project Management & Business Development, along with international exposure at Soochow University and North Carolina State University.