DialAmerica
Tom Gleason is the Vice President of Customer Experience Solutions at Aucera and Vice President of Customer Solutions at DialAmerica. With a background in sales and business development, Tom is passionate about providing top-notch customer contact center outsourcing solutions to various industries such as Healthcare, Financial Services, Communications, and Energy. With a BFA in Broadcast-Film, Advertising, and Business from Southern Methodist University, Tom has a strong foundation for their career in customer service and sales.
DialAmerica
DialAmerica is now Aucera. Aucera is one of the largest privately held contact center providers in the world delivering more than 100 million experiences a year across a global footprint that includes both nearshore and offshore locations. Our thousands of passionate employees support a broad range of Fortune 500 consumer brands, providing Customer Experience Management services and innovative technology solutions across a variety of channels that include phone, email, chat and social media.