Associate IT Administrator - Ho Chi Minh City

About Dialectica

Dialectica is an information services company that shapes better decision-making worldwide. We partner with the world’s leading investment and consulting companies, enabling them to collect real-time information and market insights from industry experts across markets, industries, and regions.

Guided by our mission to achieve unparalleled customer recognition, we are building the most trusted and innovative knowledge-sharing platform in the world. Every day we work on our aspiration to be a truly industry-leading organization by attracting and cultivating ambitious talent based in Athens, London, New York, Montreal and Ho Chi Minh city. We plan to have a strong presence across the world with more than 2,000 team members in the coming five years.

Dialectica has been recognized as one of Europe’s fastest-growing companies for 2022 and 2021 by the Financial Times as well as the 9th Best Workplace in the region. It is also named a Best Workplace and a top employer in Greece in 2022, 2021 and 2020 by the Great Place to Work Institute.

About the Tech Team

Technology powers everything we do at Dialectica – from communicating with clients and finding the most relevant expert profiles in just a few minutes to indexing and categorizing thousands of pieces of information every day. To do so, we are building our own proprietary web application that automates and optimizes the delivery of our market leading services.

Being part of Dialectica’s Technology Team you will have the opportunity to help rebuild the tech product according to the requirement of our internal and external clients and share the company’s vision to roll out more information services software products in the future.

About the role

We are looking for an IT Administrator that will ensure the proper operations and business continuity for Dialectica as well as full adherence to the security requirements.

You should fit well into an organization where all members take collective responsibility for team successes/failures and you strongly believe that helping less experienced team members level-up is profoundly beneficial to the team's success.

Indicatively, the responsibilities would include:

• Monitoring and maintaining networks, servers and technology tools
• Upgrading, installing, and configuring new hardware and software to meet company objectives
• Troubleshoot issues and outages
• Implementing security protocols and procedures to prevent potential threats
• Creating user accounts and performing access control
• Documenting processes, as well as backing up and archiving data
• Build an internal wiki with technical documentation, manuals and IT policies
• Keeping up to date with advancements and best practices in IT administration