Dinara Wagawatte

Dinara Wagawatte, CLSSBB, serves as the General Manager of CX Transformation, Service Compliance & Governance at Dialog Axiata PLC, where responsibilities include executing the Customer Experience framework and managing compliance and risk management strategies. With a career at Dialog spanning over two decades, Dinara has held various leadership roles focused on customer experience transformation, digital adoption, and retail operations. Dinara is also a Visiting Lecturer at the Faculty of Business, University of Moratuwa, teaching CX Management and Design Thinking. Educational qualifications include a Bachelor of Engineering in Civil Engineering from the Open University of Sri Lanka and certifications in Lean Six Sigma and Customer Relationship Management. Prior experience includes contributing to the leasing industry at Alliance Finance Company PLC.