Francesca D'Urso

Francesca D'Urso, MBA, LSSBB, is a Strategic Transformation Leader currently serving as the Director of Customer Success at Dialogue, where they leverage over a decade of experience in business transformation and organizational change. Previously, they held various roles, including Management Consultant at Brooks International and Client Portfolio and Service Representative at Manulife. Francesca has a background in coaching, mentorship, and building high-performing teams, emphasizing collaboration and empowerment. They earned their MBA from the Australian Institute of Business with a Dean's Merit Award, reflecting their commitment to continuous improvement and organizational success.