Paulo Roberto Cypriano Jr.

Paulo Roberto Cypriano Jr. has extensive experience in technical support and system implementation, currently serving as a Technical Support Analyst at Diebold Nixdorf since March 2021. In this role, Paulo focuses on incident management for ATM systems, ensuring the availability and integrity of applications and internal systems, while utilizing Citrix for support tools and Service Now for incident management. Previously, Paulo worked at IBM from September 2014 to August 2016 in a similar technical support capacity. Paulo holds a degree in Analysis and Systems Development, completed at Senac Brasil from July 2020 to April 2023.