Kelvin James

Kelvin James has experience as a GNOC Manager, Senior GNOC Engineer, GNOC Engineer, and Customer Care Operations Agent at Digicel Group. Kelvin is responsible for communication outages and providing updates until resolution within agreed service levels. Additionally, Kelvin has experience as a Customer Care Agent, providing first-line troubleshooting for customer queries and complaints. Kelvin also worked as a Web Developer at Responsive Solutions, specializing in website design, custom web development, and search engine optimization. Kelvin holds a Bachelor's degree in Computer Science from CTS College of Business and Computer Science.