Vivian Rocha

Vivian Rocha is an experienced professional in Customer Experience, currently serving as an Analista de CX Pleno at Digio since May 2020. Vivian has progressed through various roles at Digio, including Analista de CX Jr. and Assistente de Customer Experience, focusing on the construction and analysis of customer journey flows, monitoring bot behavior, and enhancing customer experience through hybrid chatbots and FAQ content curation. Prior to Digio, Vivian worked at ibi as an Assistente Administrativo, providing support to branches in personal and payroll credit processes. Vivian holds a degree in Technology da Informação from Estácio.