Quality Training And Communications Specialist

Deadline: 25.10.2024

Description:

Digitain is seeking a professional to take the position of Quality, Training and Communications specialist in the Company's team. He/she will be responsible for preparation, organization and delivery of trainings, necessary to Customer Care and Service Delivery staff, on-time and correct communication provision within Customer Care and Service Delivery teams, Quality control and provision of necessary information.

Responsibilities:

• Preparation of training materials

• Delivery of trainings on new products, features, as well as skills for customer service quality improvement inside Customer Care and Service Delivery teams

• Customer service quality control, assessment and improvement, feedback provision

• Knowledge tests organization and handling for new and current employees

• Ensuring the circulation and dissemination of information necessary for customer service

• Arrangement of skills improvement coaching sessions

• Other functions assigned by the immediate supervisor

Requirements:

• University degree
• Minimum 2-3 year work experience in relevant field or in Customer service
• Excellent interpersonal and communication skills (oral and written) and training handling skills
• Competent speech, ability to motivate and persuade
• Knowledge of MS office, good knowledge of Power Point, Internet navigation skills
• Ability to deliver trainings and quality materials in Armenian, Russian and English languages
• Analytical thinking, open to changes and quick orientation skills
• Working ethics, high sense of responsibility, hardworking, initiative and flexible personality
• Ability to work under high pressure and deal with strict deadlines
• Ability to prioritize and simultaneously perform different tasks