Michael Collins

Director of Customer Service at Digital Nirvana

Michael Collins has a diverse work experience spanning over two decades. Michael started as an Editor at TechTV in 1999, where they upgraded edit and trans-coding systems to broadcast standards. In 2000, they worked as an Editor at Eloquent Inc., improving the transcription system and creating automated ingestion and trans-coding systems.

From 2000 to 2002, Collins served as an Engineering Manager at TransVideo Studios, where they created an AV content system, managed broadcast and networking needs, and directed large multicamera and location events.

In 2003, they joined KTLN TV/Golden Gate Studio's as a Production/Engineer, responsible for setting up large multi-location events, installing automation and digital transmission systems, and developing a remote monitoring system for broadcast.

From 2004 to 2009, Collins worked as a Senior Broadcast Engineering Manager at Cision, managing the global broadcast IPTV infrastructure, coordinating capital facilities projects, and overseeing technical operations during presentations and conventions.

As a Consultant from 1993 to 2012, they took on the role of an Engineer, leading computer system migrations, creating automated systems, and managing large rack installations and infrastructure at data center sites.

From 2011 to 2012, Collins was the Senior Service Manager at DigiCast Networks within Brite Media Group, where they managed digital signage network installations, implemented technical solutions to retain a contract, and handled presentations and convention booths.

Michael joined Cognitive Networks in 2012 as the Manager of Ingest Systems, responsible for deploying and operating video/audio ingest systems, managing support and deployment of the broadcast content system, and collaborating with vendors for location and encoding solutions.

In 2014, Collins became the Director of Technology Operations at AlphaStreet and the Director of Customer Service at Digital Nirvana, where they took over various departments, revamped support and IT departments, and managed events and budgets.

Michael Collins completed their education at California State University - East Bay from 1995 to 1998, where they obtained a Bachelor's degree in Mass Communication. Prior to that, they attended Mt. Eden High School from 1992 to 1995, completing their College Prep degree with a field of study in Communication and Media Studies.

Links

Previous companies

Cision logo

Timeline

  • Director of Customer Service

    July, 2016 - present

  • Customer Service Manager

    September, 2014

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