Mila van der Zwaag

Mila van der Zwaag has a diverse work experience that spans various roles and industries. Mila started their career as a Thesis Intern at Bloakes, where they conducted research on the effect of branded entertainment on customer brand image. Mila then worked as a Freelance Researcher at Bloakes and gained experience as a Barista, Barkeeper, and Waitress at Restaurant De Markt, Utrecht. Mila also worked as a UX Researcher at Universiteit Utrecht, where they focused on user experience research.

In 2020, Mila joined xxllnc as a Data Analyst and later transitioned to a role as a Customer Experience Specialist at Digital Power. At Digital Power, they worked with different organizations, helping them utilize data to drive action. Mila also had roles as a Webanalist & Conversiespecialist at ANWB and a Customer Experience Specialist at Vattenfall, where they continued to apply their data analysis and customer experience skills.

More recently, Mila worked as a Customer Experience Specialist at Digital Power, providing expertise to the City of The Hague. Mila is currently employed as a Customer Experience & Data Analyst at PostNL, where they utilize their skills and experience to enhance customer experience and analyze data.

Overall, Mila has a strong background in customer experience and data analysis, with a focus on utilizing data to drive actionable insights and improve customer satisfaction.

Mila van der Zwaag has a strong educational background in the field of psychology. Mila obtained their Bachelor's degree in Cognitive and Neurobiological Psychology from Utrecht University, where they studied from 2013 to 2017. Mila further pursued their education by earning a Master's degree Cum Laude in Applied Cognitive Psychology from Utrecht University, specializing in this field from 2018 to 2019.

In addition to their formal education, Mila has also obtained several certifications to enhance their skills and knowledge in various areas. Mila received a certification in Coding for A/B testing from Udemy in March 2022. Mila also obtained a certification in Google Analytics 4 from CXL in March 2022. Mila has further expanded their expertise through certifications such as Content Square Fundamentals from Contentsquare in February 2022, Data Analytics from Winc Academy in December 2021, and Cleaning data, A/B testing, Statistics, Intermediate R, Introduction and Connecting Data, Tableau, and Joining Data, Intermediate SQL from DataCamp in October 2021. Additionally, they hold a certification in Power BI from Udemy in April 2020 and a Google Analytics Individual Qualification from Google Digital Academy (Skillshop) in October 2021.