Jean-Rémy Imbert

Jean Remy is an experienced technology professional currently serving as the Customer Support Team Lead at Mimecast since April 2017, where responsibilities include managing the support queue and directly engaging with customer support cases. Prior roles at Mimecast include Senior Technical Support Engineer and Customer Technical Support Engineer, focusing on technical advisory, issue resolution, and customer training. Jean's experience also encompasses positions at Pathfinder International, The Norfolk Companies, WorldWide Tech Services, Bain Capital LLC, Whole Foods Market, and YMCA of Greater Boston, building a strong foundation in IT support, customer service, and technical problem-solving. Education includes a Bachelor of Science in Information Technology, currently pursued at Northeastern University, and an Associate of Science in Network Technology and Administration from Bunker Hill Community College.