Michael Parks

Michael Parks is an experienced customer service professional with a robust background in leading and restructuring support departments across multiple companies. Currently serving as Director of Customer Service at Digital Trusted Identity Services (DTIS) since September 2019, Michael has previously managed customer service teams at Ship Sticks, Humble Bundle, Unity Technologies, Kongregate, Gazillion Entertainment, Telltale Games, Turbine, Bank of America, and CVS Caremark Corporation. Notable achievements include the successful implementation of tiered support systems, the introduction of AI solutions, and a strong focus on employee development and morale enhancement. Michael has consistently demonstrated an ability to improve call metrics, customer satisfaction, and operational efficiency throughout a diverse career in customer service.