Tricia Jefferson

Tricia Jefferson has a diverse work experience spanning various roles and industries. Tricia is currently a Strategic Customer Success Manager - North America Lead at DigitalGenius, starting in March 2021. Prior to that, they worked as an Implementation Consultant at Clearwave Corporation from September 2020 to March 2021.

Before joining Clearwave Corporation, Tricia was an Enterprise Account Manager at Deputy from October 2019 to June 2020. In this role, they successfully engaged with over 40 enterprise clients, leading to increased annual recurring revenue (ARR) by $120,000. Tricia closely monitored key performance indicators (KPIs) and validated the return on investment (ROI) for product offerings. Tricia used data analysis to identify trends and opportunities for training and strategic growth. Tricia became a subject matter expert to train clients and increase product utilization, resulting in higher client retention. Tricia also collaborated with other departments to manage projects, address customer requests, and ensure product releases aligned with customer goals.

Prior to Deputy, Tricia worked as a Customer Success Manager at Patientco from October 2018 to October 2019. Before that, they held the same role at Clockwise.MD by DocuTAP from June 2018 to October 2018. At Clockwise.MD, they also served as an Implementation and Account Manager from August 2016 to June 2018. In these positions, Tricia focused on building and maintaining relationships with customers, implementing software solutions, and conducting trainings.

Tricia's earlier experience includes working as a Business Development Representative at Clockwise.MD from August 2015 to August 2016. Tricia started their career as Director of Advertising at Select Management Resources from June 2013 to August 2015. In this role, they developed and maintained relationships with advertising sales agents, negotiated rates for advertisement placements, and managed media buying budgets.

Overall, Tricia Jefferson has demonstrated expertise in customer success, account management, implementation, and advertising throughout their career.

Tricia Jefferson attended Georgia State University, College of Arts and Sciences from 2008 to 2012, where they pursued a Bachelor of Science degree. During their time at the university, Tricia focused on Journalism with a concentration in Public Relations and also pursued a minor in Hospitality.