Darren McFadyen

Darren McFadyen serves as a Team Manager at Diligenta, a subsidiary of Tata Consultancy Services, where responsibilities include delivering insights into complaint trends and acting as an escalation point for complex issues. Previously, Darren held roles such as Quality Control Specialist, managing a team to support external contractors, and ensuring quality adherence in complaint management processes. Darren has extensive experience in customer service, having worked in multiple roles within the security and customer care sectors, including Area Manager at SecuriGroup and Security Professional at Mitie Security. Educational credentials include a Higher National Certificate in Events Management from Edinburgh College.