Heather Gray

Heather Gray has extensive experience in complaints handling within the financial services sector. Currently serving as a Pensions & Investments Complaint Handler at Diligenta since September 2022, Heather has previously held various roles at Diligenta, Aegon, Aviva, and Nationwide Building Society, focusing on pensions, investments, and banking complaints. Heather also worked as a Director at Fraoch Liath Ltd and has significant experience from Lloyds Banking Group, where roles included Credit Card Complaint Handler and Complaint Support & Advice. Education includes studies at UHI from 2009 to 2010.