Lynn Nelson

Lynn Nelson is an accomplished Operations Manager at Diligenta, leading corporate pensions, annuities, and digital customer service operations since October 2021, with a strong focus on delivering exceptional customer service and exceeding organizational goals. Previously, Lynn served as a Customer Contact Team Leader at People's Energy and held various managerial roles at British Gas, including Site Support Manager and Transition Manager, where responsibilities encompassed site operations, health and safety, continuous improvement, and staff development. Lynn possesses a Bachelor of Social Sciences with Honours from Edinburgh Napier University and has a proven track record of coaching, engaging teams, and achieving high performance in customer service.