Carmen Moreno

Carmen Moreno has a diverse work experience spanning over two decades. Carmen began their career as a Loan Compliance Officer at Banco Aleman Platina, S.A. from February 2000 to September 2002. Their responsibilities included preparing and verifying legal documents for new secure loan accounts, processing payments, and correspondence with customers.

From July 2007 to June 2008, Carmen worked at Professional Associates, P.A. as a Demographic Coder. Carmen accurately coded customers' demographic information for the billing department of three major hospitals in New York. Carmen also researched, obtained, received, and analyzed necessary billing data for final processing.

In October 2010, Carmen joined Capital One as an IRA Senior Operations Specialist. In this role, they researched and analyzed compliance issues, approved legal documents, collaborated with supporting departments, and escalated compliance issues to execute daily processes and fulfill customers' requests. Carmen also managed multiple projects related to IRA account closures, deceased cleanup, and transfers.

Simultaneously during their time at Capital One, Carmen was also employed at HSBC Private Bank from October 2010 to May 2012 as a Bilingual Insurance Specialist. Carmen provided world-class customer service by identifying and resolving customer's insurance needs and concerns promptly and accurately.

Most recently, Carmen is working at Dime Community Bank as an IRA Operations Manager starting from February 2023.

Overall, Carmen Moreno has demonstrated expertise in compliance, operations, customer service, and data analysis throughout their career.

Carmen Moreno attended Universidad de Panamá from 1998 to 2002, where they obtained a Bachelor's degree in Finance and Banking. Their field of study focused on Banking, Corporate, Finance, and Securities Law.