Michelle Lacoy

Michelle LaCoy is a seasoned professional with extensive experience in contact center and IT service desk management. Currently serving as the Contact Center Manager at DiRAD Technologies, Michelle is involved in staff recruitment and operational readiness during the implementation phase. Previously at Zones, LLC, Michelle successfully led a 24x7 IT service desk, consistently meeting and exceeding service level agreements. At Comcast, Michelle demonstrated a strong passion for network quality, leading teams to provide advanced network solutions and exceptional customer service. Michelle's long tenure at Verizon included various roles, from supervising Fios solution center technicians to creating training programs as a Senior Analyst, showcasing a commitment to high-quality service and team development.