Cassandra Coffee

Cassandra Coffee is an experienced professional in customer relations and sales, currently serving as a Client Services Representative at NRG Energy since January 2023. Previously, Cassandra held multiple roles at Direct Energy Business from April 2018, including Senior Inside Sales, where responsibilities involved initiating and renewing customer accounts, managing small business accounts, and ensuring high customer satisfaction. Earlier experience includes positions such as Sales/Retention at Direct Energy, where Cassandra provided products and services to residential customers, and as a Sales Agent for Canadian Home Services. Additionally, Cassandra worked at Sears Holdings Corporation in fraud prevention and as an Insurance Broker at USAA Real Estate. Educational background includes a focus on business at Clarendon College and a high school diploma from Wellington High School.