Alison Carter

Alison Carter has over two decades of experience in claims management and customer service, currently serving as a Case Handler at Capita since January 2015, focusing on complaint management within FCA guidelines. Prior to this, Alison held leadership roles at Available at next opportunity and RBS Insurance, showcasing expertise in team management, training, and claims handling for various complex cases. Earlier roles at Direct Line and Direct Line Group involved managing motor claims and ensuring compliance with FCA audits. Alison's career began at Marks and Spencer, emphasizing customer care and product knowledge. Educational experience includes training through Learn Direct and attendance at Normanton Freeston Academy and High School.