Chris Hutchinson

Chris Hutchinson is a seasoned professional with extensive experience in customer experience and claims management, currently serving as a Senior Customer Experience Analyst at Direct Line Group since September 2021. Responsibilities in this role include managing research sample creation, engaging with executive stakeholders, and creating reports using BI systems such as Tableau, SAS, QLIK, and Power BI, while maintaining relationships with research partners in the claims environment. Previously, Chris held the position of Customer Experience Analyst at Direct Line Group and was responsible for queue management and resource planning, where strong connections with telephony were essential for issue resolution. Earlier experience includes working as a Claims Representative at the Royal Bank of Scotland, managing the Motor Claims life cycle. Chris holds a degree in Medicinal Chemistry from the University of Leeds, completed between 2001 and 2004, and attended King Edward VII High School from 1993 to 1998.