Gary Galton

Gary Galton is a seasoned professional with extensive experience in incident and change management across various organizations, currently serving as a Senior Major Incident Manager at Direct Line Group since September 2017. Throughout his career, Gary has held significant roles including Major Incident Manager, Problem Manager, and Change Management Consultant, demonstrating a strong ability to drive root cause analysis, coordinate major incident responses, and lead teams to enhance service management processes. Notable achievements include effective management of GDPR Data Retention solutions at Direct Line Group and oversight of Change Governance at Bank of America. Gary holds a BA (Hons) in Business Studies from the University of Wolverhampton.