Michal K.

Michal K. has extensive experience in digital transformation and product management within the insurance sector, currently serving as the Digitalization Leader at Direct pojišťovna, a.s. since July 2017, where responsibilities include driving digital processes and enhancing client engagement through digital channels. Prior roles include Chief Operations Officer, overseeing customer care and claims management with a team of over 200, and Director of Product Management and Customer Experience, focusing on innovative solutions in an agile framework. Previous experience spans positions at Home Credit ČR a SR as a Credit Card Product Manager and External Communication Leader, as well as academic roles at Masaryk University and Vysoká škola ekonomická. Michal K. holds a Master’s degree in Corporate Economy from Masaryk University and is currently pursuing a Bachelor's degree in Information Services Design at the same institution.