Mileidy Quintero

Mileidy Quintero is a skilled professional with extensive experience in customer service and operations management. Currently serving as the Customer Service Process & Quality Lead at Direct Wines, Inc., since April 2019, Mileidy is responsible for the development and maintenance of training materials and ensuring compliance with customer management processes to deliver high-quality service. Prior experience includes roles as a Customer Service Coordinator at Nuovo Pasta Productions Ltd, where responsibilities encompassed order processing and supply chain management; as an Office Representative at State Farm®, focusing on sales leads and customer inquiries; and as an Assistance Manager at Sacoto Agency, specializing in sales growth and marketing efforts. Mileidy holds a Bachelor's degree in International Business from Southern Connecticut State University and an Associate's degree in Business Administration and Management from Housatonic Community College.