JD

Jesse Dacumos

Sr. Manager, Operations Support at Discord

Jesse Dacumos has a vast experience in various roles at different companies, including Discord, ReadyPulse Inc., Bitcasa Inc., Google, OPSWAT Inc., AMD, and Bank of America. Throughout their career, Jesse has excelled in roles such as Manager of Customer Support/Product Owner, Sr. Manager of Operations Support, Technical Support Engineer, and College Recruiting Manager. Jesse is known for their expertise in managing customer support processes, building technical support systems, scaling support operations, and overseeing various operational functions. Their dedication to customer satisfaction and strategic problem-solving skills have been instrumental in the success of the organizations Jesse has worked for.

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Timeline

  • Sr. Manager, Operations Support

    July, 2022 - present

  • Manager, Operations Support

    October, 2020

  • CX Manager/ Business Operations Analyst

    July, 2018

  • CX Operations Lead

    May, 2017