Sutapa Paul

Sutapa Paul is an experienced executive currently serving as the Director of Workforce Management at Discover Financial Services, where responsibilities include overseeing systems, data, business intelligence, and service level management for over 9,000 customer-facing employees. Prior to this role, Sutapa held the position of Senior Manager for Continuous Process Improvement at Discover Management System, leading enterprise-wide initiatives and training leaders in a product-centric mindset. With a robust background at Cognizant Technology Solutions, Sutapa acted as a Senior Process and Quality Manager, focusing on quality compliance for COVID-19 testing programs, as well as previous roles at Purdue University and Cancer Treatment Centers of America that provided foundational expertise in operations and research. Sutapa holds an MBA in Operations and Strategy from Purdue University and a Bachelor's degree in Information Technology from KIIT Deemed University.