Marina Galoustian

Marina Galoustian is an accomplished Operations Leader and Contact Center Strategist with a robust background in enhancing efficiency and customer experience across various sectors. Currently serving as Vice President of Patient Access Service at Discovery Behavioral Health since September 2025, Marina has previously held significant roles, including Vice President of Customer Contact Call Center at PennyMac Loan Services, LLC, and Vice President of Operations/Consultant at Operation Resolve It, where strategic solutions were developed to elevate business operations. Key achievements span a diverse career, from managing extensive teams at One Call Medical to creating impactful training programs at Disability Group, Inc., and executing successful operational improvements at Countrywide/Balboa Insurance Services. Marina's educational background includes a B.S. in Business Management from Pepperdine University and a certification as a Dental Assistant from NorthWest College.