Manish Vats

Manish Vats has a diverse work experience spanning over 20 years. Manish began their career as an Assistant Consultant at ASSOCHAM in 1997. From there, they worked as a Sr. Consultant - Quality Assurance at Tata Infotech Limited, where they provided training and support to the sales team. Manish then joined iGate GPO Limited as a Manager - Quality Assurance, where they formulated quality policies and documentation across various departments.

In 2004, Manish joined Idea Cellular Limited as a Senior Manager, where they were responsible for defining and detailing processes within the SDQ department. Manish also launched the concept of Bill Service Guarantee and ensured the correctness of bills reaching customers.

Manish then moved to Reliance Communications Limited, where they served as the Retention Head for Post and Prepaid customers. Manish focused on loyalty and churn control, as well as customer lifecycle management. Later, they became the Head of Collections and Retention in the Customer Services department.

In 2008, Manish joined Dishtv India Limited as the National Head of Collections and Retention. Manish was responsible for timely and accurate billing, collections, and retention of prepaid subscribers. Manish also played a key role in setting up monthly targets and expanding the distributor and dealer network across India.

Manish later worked at Aircel (Dishnet wireless limited) and Aircel Limited, where they served as CSD Head in different regions. In their most recent role as the Head of Strategic Alliances for Ecommerce/Digital and Business Development at DishTV, they managed national distributors and executed strategies for merchant acquisition and recharge business through various platforms.

Manish Vats completed their secondary education from the Central Board of Secondary Education in 1992. Manish then pursued their Bachelor of Engineering degree in Mechanical Engineering from Pune University from 1992 to 1996. Later, they obtained their Master of Business Administration (MBA) degree in Technology Management from the Indian Institute of Technology, Delhi, between 1999 and 2002.