Jeisyka Salgueiro

Jeisyka Salgueiro is a skilled professional with extensive experience in customer service and support, currently serving as the Coordenadora de atendimento at Dito CRM since January 2023. In this role, Jeisyka leads a team of 11 analysts, focusing on enhancing customer experience through data-driven processes and key performance indicators such as CSAT and SLA. Previous roles include Senior Atendimento Analyst at Dito CRM, Customer Excellence & Support Analyst at BaseLinker, and Customer Care Analyst at VTEX, where Jeisyka demonstrated expertise in client support, process improvement, and cross-departmental collaboration. Jeisyka began a career in customer service with multiple prominent companies, including HP and Mercado Livre, consistently contributing to the enhancement of customer journeys and operational efficiencies. Jeisyka holds a degree in Gestão Comercial from Fatec Santana de Parnaíba and a technical degree in Tecnologia da Informação from ETEC Professora Ermelinda Gianinni Teixeira.