Loretta Reyes (Dey)

Loretta "Dey" Reyes is an experienced quality assurance and customer experience professional with a career spanning several roles in leading telecommunications companies. As the Lead Quality Assurance Specialist at DITO Telecommunity Corporation since November 2021, Loretta drives quality initiatives that enhance service delivery. Previously, at Smart Communications, Inc., from 1997 to October 2019, Loretta held various supervisory positions, overseeing customer experience management, process audits, and quality assurance programs. Notable achievements include improving service request compliance by 60%, spearheading extensive research studies on customer satisfaction, and leading projects aimed at enhancing operational efficiency. Loretta began their career as an Editorial Assistant at REX Publications, Inc., after earning a bachelor's degree in AB Mass Communications from Far Eastern University.