Manuel Rigor IV

Manuel Rigor IV, CSSWB, currently serves as the IT Service Desk Team Leader at DITO Telecommunity Corporation, overseeing the performance of outsourced IT Service Desk members and ensuring compliance with updated processes. Previous experience includes positions at Samsung R&D Institute Philippines as a Network Operations Center Engineer, responsible for 24x7 monitoring and issue escalation, and at iSupport Worldwide and S&P Global Market Intelligence as a Service Desk Specialist and Administrator, providing technical support for computer systems and managing asset resources. Early career experience includes a Service Desk Analyst role at Dairy Farm Group, focusing on identity and access management, change management, and incident management. Manuel holds a Bachelor of Science degree in Information and Communications Technology from San Beda College.