Vanessa Barcial

Vanessa Barcial is an experienced customer care professional with a background in various roles that emphasize customer satisfaction and service excellence. Currently working as a Customer Care Specialist at Diversify Offshore Staffing Solutions, Vanessa focuses on exceeding customer expectations, maintaining accurate records, and ensuring timely delivery of orders. Previously, Vanessa served as an ADMIN/VA Mortgage Broker at VA Platinum, assisting with loan applications and client communications. Further experience includes roles at Telstra, where Vanessa specialized in customer support for small businesses, and at Teleperformance, managing a team and handling escalated customer inquiries. Vanessa began a career in technical support with SYKES Philippines and holds a Bachelor's degree in Mass Communication/Media Studies from the University of San Jose-Recoletos.