Brian K.

Brian K. holds an MSc in Finance and has extensive experience in call center management, collections, and compliance across various organizations. Currently serving as Call Centre Manager for Collections at d.light, responsibilities include managing Order to Cash processes, portfolio risk, and customer lifetime value. Previous roles at d.light encompass KYC and Compliance oversight, as well as inbound operations management, emphasizing strategic planning and customer value management. Prior experience includes consultancy at eManage Africa and managerial positions at Airtel Kenya, Horizon Contact Centers Ltd, and ison BPO Kenya Ltd, focusing on customer experience and operational efficiency. Brian K. is also pursuing ACCA Level 2 in Accounting and Finance.