Amal Mohammed Ahmed

Amal is responsible for leading the dnata Travel Group’s Shared Services function, including the delivery of its global Contact Centre solutions, with a focus on overall business performance, and strategy for ongoing productivity and efficiency. With a career spanning almost two decades at The Emirates Group, Amal’s impressive journey has included roles within HR’s Group Services function, with a focus on providing effective services to meet the current and future needs of the entire Group.

As part of the role of Vice President – HR Shared Services from 2017, Amal led multiple service providers through a single front-office Employee Service Centre (ESC) and extended its one-stop-shop approach by integrating other