Nicole Finifrock

Nicole Finifrock has gained extensive work experience in various roles and industries. Nicole started their career in 2011 at Optum as a Rapid Response Specialist, where they served as a Team Lead in a large call center, providing support and guidance to Call Center Professionals. In 2014, they worked as a Parent Involvement Coordinator at Isd 709, collaborating with middle school staff and families to promote inclusivity in school involvement.

Nicole then joined 3M in 2015 as a Human Resources Representative, assisting employees and external callers with their HR queries and supporting the hiring process. Nicole later transitioned to Tennant Company in 2016 as a Customer Service Representative, where they handled calls, processed orders, and addressed customer inquiries. Concurrently, they started working at UnitedHealthcare, initially as an Advocate and later as an Elite Advocate. In these roles, they provided excellent customer service, resolved member concerns, and demonstrated proficiency in various programs and systems.

In 2019, Nicole joined Fasetto, initially as a Product Manager, responsible for managing company products. Nicole also worked as a Customer Interaction Professional, directly engaging with customers and employees to determine additional materials required. Additionally, they worked as a Technical Writer, creating internal documents and writing Help Center articles.

More recently, in 2021, Nicole held positions at Optum and DocASAP, both as a Client Success Associate. These roles involve ensuring client satisfaction and success.

Throughout their career, Nicole has consistently shown their ability to provide exceptional customer service, resolve issues, and work effectively in fast-paced and dynamic environments.

Nicole Finifrock pursued their education at the University of Wisconsin-Superior from 2015 to 2018. During this time, they obtained a degree in Community Outreach with a focus in the same field of study. Prior to that, they attended St. Cloud State University from 2002 to 2006, where they studied Criminal Justice and Corrections. The information provided does not indicate whether they obtained a degree at St. Cloud State University.