Sara Ferrari has extensive experience in customer success and retention management, primarily within the tech and service sectors. At DocPlanner, from July 2016 to September 2017, Sara held multiple roles, including Customer Success Specialist and Customer Success Senior, where responsibilities included client onboarding, training, project management, and recovery of clients at risk of contract cancellation. Additionally, Sara worked as a Retention Manager, focusing on regaining trust and understanding of products among clients. Earlier experience includes a brief position at bofrost* as an outbound call center operator and several years at ACEA SPA, providing customer assistance and data management in the utilities sector. Sara holds a diploma from Liceo Scientifico Sperimentale Ettore Majorana and is currently pursuing a degree in Scienze della Formazione e Sviluppo delle Risorse Umane from Università degli Studi di Roma Tre.
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