Caroline Cochrane

Senior Customer Success Manager at Doctify

Caroline Cochrane has a diverse background in various industries. Caroline is currently employed as a Senior Customer Success Manager at Doctify, a position they have held since June 2023. Prior to this, they worked at selfologi, where they held the role of Senior Partnerships Specialist from February 2022 to July 2023, and Partnerships Specialist from August 2021 to February 2022.

Before selfologi, Caroline worked at The Care Co. starting in October 2016. Their roles at The Care Co. includes Sales Manager from April 2019 to August 2021, and Product Manager from October 2016 to April 2019. As a Product Manager, they managed a portfolio of speciality and commodity raw materials strategically into the Personal Care industries and ensured year-on-year growth. Caroline also managed key accounts.

Caroline's work experience also includes a role as a Clinical Trial Coordinator at the Medical Oncology Centre of Rosebank from August 2015 to September 2016. In this role, they assisted in the recruitment, screening, and enrollment of study participants, managed patient visits and appointments, conducted training, and liaised with various departments and external contractors.

At the beginning of their career, Caroline worked as a Medical Representative at Servier Laboratories from March 2013 to July 2015. In this role, they promoted products to designated customers, implemented value-added programs, built relationships with customers, and captured customer knowledge.

Overall, Caroline Cochrane has gained extensive experience in customer success, partnerships, sales, product management, clinical trial coordination, and product promotion throughout their career.

Caroline Cochrane completed their education at the University of Pretoria/Universiteit van Pretoria. From 2009 to 2011, they obtained a Bachelor of Science (BSc) degree in Physiology, with a focus on General Physiology. Following this, Caroline pursued an Honours (Hons) degree in Pharmacology from 2011 to 2012 at the same institution. In addition to their academic achievements, they also obtained a certification in Good Clinical Practice from Ingonogo Co-ordinators in July 2015.

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Timeline

  • Senior Customer Success Manager

    June, 2023 - present