Kelsea Monk

Kelsea Monk has a diverse work experience spanning multiple industries. Kelsea currently works at DoctorLogic as a Senior Website Support Specialist, focusing on enterprise-level projects and providing project management for large website initiatives. Prior to this, they held the role of Enterprise Website Support Specialist at the same company, where they worked directly with enterprise clients, managed large projects, and handled a high volume of complex cases. Before joining DoctorLogic, Kelsea worked as a Website Support Specialist, where they completed numerous cases and provided technical support for client websites while prioritizing SEO.

In addition to their experience in the tech industry, Kelsea has also worked in the public sector. Kelsea served as a Victim Advocate at both the Dallas Police Department and Parkland Hospital, where they supported victims of violent crimes and provided guidance on legal rights and the criminal justice process. Kelsea also assisted in connecting domestic violence victims with shelters. At Parkland Hospital, Kelsea also worked as a Psychiatric Technician, completing administrative tasks and ensuring a safe environment for staff and patients.

Earlier in their career, Kelsea worked at Office Ally as a Senior Training Support Specialist. In this role, they trained users on medical billing and Electronic Health Record software, troubleshooted computer and software issues, and contributed to software development. Kelsea achieved certification in an Electronic Health Record system in record time and designed a patient portal system. Kelsea also completed multiple training and certifications on various software applications, designed engaging training programs, and consistently provided excellent customer service.

Overall, Kelsea Monk has a strong background in website support, project management, victim advocacy, and training support in the medical software field.

Kelsea Monk attended Texas State University from 2010 to 2012, where they obtained a Bachelor of Arts (B.A.) degree in Psychology. Following this, they pursued further education at Nova Southeastern University from 2013 to 2015, completing their Master of Science (M.S.) degree in Forensic Psychology.