Said Alencar is an experienced Customer Success professional currently serving as an Account Specialist for SMB clients in the USA and Canada at DocuSign since July 2023, also holding a title as Renewal Specialist. Previously, Said worked at Twilio as a Customer Success Manager for the Latin American market, managing Enterprise customer escalations and operational inquiries while overseeing a book of business worth USD 5.5 million. Experience also includes roles at Otter, Loggi, Practo, Xerox, Grupo Netshoes, and Teleperformance, where Said focused on customer onboarding, data analysis, account management, and fraud prevention. Academic qualifications include ongoing studies in Software Development at Universidade Anhembi Morumbi and an Associate's degree in Processos Gerenciais from FGV - Fundação Getulio Vargas.
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