Doğuş Otomotiv
Serkan Saglam has extensive experience in the automotive after-sales sector, currently serving as the Volkswagen LCV After Sales - Field Coordination & Parts Unit Manager at Doğuş Otomotiv since May 2007. In this role, Serkan oversees after-sales area managers, a customer care team, and the spare parts business for Volkswagen LCV in Turkey. Previous positions at Doğuş Otomotiv include VW After Sales Area Manager, where responsibilities included developing business plans and monitoring profitability and customer satisfaction, and Head of VW Service Training, leading a team of trainers and managing the training process for the after-sales network. Earlier experience includes a role as Service Advisor at Kosifler Group. Serkan Saglam holds a Licentiate degree in Mechanical Engineering from Yıldız Teknik Üniversitesi, obtained between 1999 and 2002.
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Doğuş Otomotiv
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Dogus Otomotiv Servis ve Ticaret AS (Dogus Otomotiv) is a Turkey-based automotive importer and distributor. Its sales and service network is comprised of over 500 contact points. The Company delivers its main business lines of import and distributorship with the provision of automotive financing, spare parts and accessories trade, logistics and after sales services, used car trade, fleet rental and insurance. It supplies more than 80 models of passenger cars, light commercial vehicles, heavy commercial vehicles, industrial and marine engines and cooling systems of various brands, which include Volkswagen, Audi, Porsche, Bentley, Lamborghini, Seat, Skoda, Scania and Thermo King. Its subsidiaries include Dogus Oto Pazarlama ve Ticaret AS, D-Auto Suisse SA and D-Auto Limited Liability Company.