Ross Guild

IT Service Desk Manager at Donaldson Group

Ross Guild is an experienced IT professional currently serving as the IT Service Desk Manager at Donaldson Group, where leadership of a team providing IT support to 1,700 employees forms a core responsibility. Previously, Ross held the role of Systems Specialist at Fife Council, managing a significant Windows 10 refresh project for over 16,000 devices, thereby solidifying aspirations for permanent managerial roles. Ross's career includes positions such as Systems Support Analyst at The Miller Group Ltd, where a focus on digital infrastructure enhancement occurred, and various IT support roles at Fife Council and NHS Fife, leading to comprehensive expertise in endpoint device management and IT support services. Educational background includes multiple Associate's Degrees in Interactive Graphic Design, Graphic Design, and Construction Engineering from Fife College, coupled with a robust high school education.

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