ME

Mauricio Eder

SaaS technical support specialist at Doofinder

Mauricio Eder has a diverse work experience in various industries. Mauricio started their career as an Export Assistant at Weingut Salomon in 2016, where they analyzed customer data and assisted in the creation of an association for vineyards. In 2017, they worked as a Waiter at Gasthaus klinglhuber, gaining experience in traditional Austrian restaurant service.

In 2019, Mauricio became a Head Bartender at Hotel Schloss Dürnstein, where they were responsible for overseeing the bar, lobby, pool area, and room service. Mauricio also coordinated with the restaurant to optimize the customer experience. Mauricio continued in this role until October 2019.

In 2020, Mauricio joined the Austrian Armed Forces, specifically the ABC department responsible for disinfecting buildings during the Corona Crisis. Mauricio served in the military from January to June 2020. Later in 2020, they took on the role of Head Bartender at Hotel Schloss Dürnstein again, managing the bar and other areas. Mauricio left this position in August 2020 to pursue other opportunities.

During the summer of 2020, Mauricio worked as a Restaurant Supervisor at Vån Cafe Restaurant, a start-up cafe-restaurant. Mauricio oversaw logistics, scheduled shifts, collaborated with the chef on the menu, and ensured smooth service operations.

Currently, Mauricio is working as a SaaS Technical Support Specialist at Doofinder, providing software technical support to international clients in the E-commerce sector. Mauricio focuses on customers from the EU, US, LATAM, and DACH regions.

Overall, Mauricio Eder has gained experience in customer service, hospitality, logistics, and technical support throughout their career.

Mauricio Eder attended IMC Krems from 2016 to 2021. During this time, they pursued a degree in Tourism & Leisure Management P.T. and focused on the field of study of Business Administration, Management and Operations.

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Timeline

  • SaaS technical support specialist

    May, 2022 - present