Irina M.

Irina M. is a Transition and Change Project Manager at dormakaba since November 2023, focusing on the setup of a European shared services center, project planning, budgeting, and stakeholder management. Previously, Irina served as a Senior Account and Operations Manager at EXL from November 2015 to October 2023, where responsibilities included assessing BPO opportunities and leading a finance and accounting team. In earlier roles, Irina held positions such as Business Process Improvement Lead and Customer Service Lead at Ingram Micro, managing process optimization and establishing customer service functions. Initial career experiences include customer service and billing supervision at Hostway Corporation and marketing roles at Invincible Marketing Solutions. Irina holds a BBA in Marketing from Texas McCombs School of Business and a Master's in Science in Marketing from Erasmus University Rotterdam.